PRIVACY POLICY

M55 d.o.o. – Moving Service Slovenia

Effective date: June 2026

1. Data Controller

The data controller responsible for your personal data is:

Company name: M55 d.o.o.

Business activity: Moving services, transport and relocation across Slovenia and internationally

Website: https://selitveni-servis-slovenija.si/

Email: m55transportdoo@gmail.com

In this document referred to as "we", "us" or "the company".

2. General – Our Commitment to Privacy

The protection of your privacy and personal data is extremely important to us. Our operations are fully compliant with:

• Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR),

• Slovenian Personal Data Protection Act (ZVOP-2, Official Gazette RS No. 163/22),

• Electronic Communications Act (ZEKom-2), and

• other applicable legislation of the Republic of Slovenia and the European Union.

This Privacy Policy explains what personal data we collect, why we collect it, how we process it, how long we retain it, and what rights you have as an individual.

3. Personal Data We Collect

3.1 Data you provide directly

When you contact us via our contact form, by email or by phone, we collect:

• first and last name,

• email address,

• phone number,

• moving address (for preparing a quote),

• the content of your enquiry or message.

3.2 Data collected automatically

When you visit our website, the following technical and analytical data is collected automatically:

• device IP address,

• browser type and version,

• operating system,

• date and time of visit,

• pages visited and URLs,

• time spent on the website,

• traffic source (e.g. Google, Facebook, direct access).

This data is collected through cookies and the tools described below.

4. Purpose and Legal Basis for Processing

We process your data for the following purposes:

Enquiries and quotes: processing your requests and preparing moving quotes.

Service delivery: organising and carrying out moving services as agreed.

Website analytics: understanding visitor behaviour and improving website content and performance.

Advertising: displaying relevant ads on Google and Facebook/Meta platforms.

Legal obligations: retaining data in accordance with applicable law (accounting, tax legislation).

Legal bases for processing (Article 6 GDPR):

• Consent (Art. 6(1)(a)) – for analytics and advertising cookies.

• Performance of a contract (Art. 6(1)(b)) – for processing data to carry out a move.

• Legal obligation (Art. 6(1)(c)) – for retaining accounting records.

• Legitimate interest (Art. 6(1)(f)) – for website security and fraud prevention.

5. Google Analytics

We use Google Analytics, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics collects anonymous data about visitor behaviour on our website (pages visited, session duration, traffic source, etc.) in order to analyse and improve our web content.

IP anonymisation is enabled, meaning the IP address is truncated before being transmitted to Google’s systems, making it anonymous.

Data is stored on Google’s servers. Google LLC is certified under the EU–U.S. Data Privacy Framework, which ensures an adequate level of protection for transfers to the USA.

Data retention: by default, Google Analytics retains data for 26 months.

You may withdraw your consent for Google Analytics at any time via our cookie settings, or by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Google Privacy Policy: https://policies.google.com/privacy

6. Google Ads

We use Google Ads to display advertisements in Google Search results and across the Google Display Network. For this purpose, a Google Ads Conversion Tracking tag is integrated on our website.

This tag allows us to:

• measure the effectiveness of our advertising campaigns,

• determine whether a visitor completed a specific action after clicking an ad (e.g. submitted a contact form),

• show ads to people who have previously visited our website (remarketing).

Google Ads processes data in accordance with its own privacy policy. You can manage your consent for advertising cookies and Google Ads tracking via your browser settings or our cookie preferences.

More information: https://policies.google.com/technologies/ads

7. Meta Pixel (Facebook / Instagram Advertising)

Our website uses the Meta Pixel – an analytics and advertising tool provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

The Meta Pixel allows us to:

• measure the effectiveness of advertising campaigns on Facebook and Instagram,

• track conversions (e.g. contact form submissions, clicks on phone numbers),

• create custom audiences for advertising purposes,

• show relevant ads to previous visitors of our website (remarketing).

When you visit our website while logged in to Facebook, the Meta Pixel links your visit to your Facebook account. Meta then obtains data about your behaviour on our website and uses it to personalise advertising content.

Data transferred may include: pages visited, actions taken on the website (clicks, form submissions), IP address and browser data.

Meta Platforms Ireland Limited is responsible for processing data within the EU. Transfers to the USA are covered by Standard Contractual Clauses (SCCs) and the EU–U.S. Data Privacy Framework.

You can manage consent for the Meta Pixel via our cookie settings, or adjust your Facebook advertising preferences at: https://www.facebook.com/adpreferences

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

8. Sharing Data with Third Parties

We do not sell, rent or share your personal data with unauthorised third parties. Data is shared exclusively with:

• Google LLC – within the scope of Google Analytics and Google Ads (see sections 5 and 6),

• Meta Platforms Ireland Ltd. – within the scope of the Meta Pixel (see section 7),

• IT infrastructure and website hosting providers (acting solely as data processors),

• accounting service providers – for legal compliance purposes (bookkeeping, tax obligations),

• competent public authorities – where required by law.

All data processors are bound by a Data Processing Agreement in accordance with Art. 28 GDPR.

9. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Contact data (enquiries): up to 2 years from last contact, or as long as needed to prepare a quote or deliver the service.

• Data related to service delivery (moves): 5 years after the end of the contractual relationship (as required by law).

• Accounting records: 10 years in accordance with tax legislation.

• Analytics data (Google Analytics): 26 months (default setting).

• Advertising data (Google Ads, Meta Pixel): in accordance with platform settings (typically up to 180 days per conversion event).

After the retention period expires, data is deleted or anonymised.

10. Security of Personal Data

We have implemented the following technical and organisational measures to protect your data:

• encrypted HTTPS connection on the website (SSL/TLS certificate),

• access to personal data is limited to authorised individuals only,

• regular data backups,

• IT systems secured with firewall and antivirus protection.

Despite all security measures, we cannot guarantee absolute security of data transmitted over the internet.

11. Your Rights

As an individual, you have the following rights under the GDPR:

• Right of access (Art. 15 GDPR): you may request information about what data we process about you.

• Right to rectification (Art. 16 GDPR): you may request correction of inaccurate or incomplete data.

• Right to erasure (Art. 17 GDPR): you may request deletion of your data (‘right to be forgotten’) where there is no longer a legal basis for processing.

• Right to restriction of processing (Art. 18 GDPR): you may request that we restrict the processing of your data.

• Right to data portability (Art. 20 GDPR): you may request a transfer of your data to another controller in a machine-readable format.

• Right to object (Art. 21 GDPR): you may object to processing based on legitimate interest or direct marketing.

• Right to withdraw consent (Art. 7(3) GDPR): you may withdraw your consent for cookies and advertising at any time, with effect from the moment of withdrawal.

To exercise any of the above rights, please contact us:

• Email: m55transportdoo@gmail.com

• We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec):

Website: https://www.ip-rs.si | Phone: +386 1 230 97 30

12. Cookies

Our website uses cookies. Detailed information about the types of cookies used, their purposes and how to manage them can be found in our Cookie Policy, available as a separate page on the website.

Your consent for non-essential cookies (analytics and advertising) is obtained when you first visit the website via the cookie consent banner. You may change or withdraw your consent at any time.

13. Changes to This Privacy Policy

We may update or amend this Privacy Policy at any time. We will notify you of any significant changes via the website. The latest published version always applies.

By continuing to use the website after changes are published, you acknowledge that you have read and accepted them.

14. Contact

For any questions regarding data protection and privacy, please contact us:

Company: M55 d.o.o.

Email: m55transportdoo@gmail.com

Website: https://selitveni-servis-slovenija.si/

Ljubljana, June 2026

M55 d.o.o.